Frequently Asked Questions

How do I create a new project?

Tap Projects in the tab bar, then tap the + button. Give your project a name and pick an optional color label. After that, bugs and features can be assigned to it.

How do I log a bug?

Tap New Item → Bug from the main screen. Add a title, description, priority level, and assign it to a project. You can also tag it and attach notes for extra context.

Can I export my bug list?

Yes. Open a project, tap the share icon in the top-right corner, and choose Export. Options are plain text, Markdown, and CSV.

Does ShipNotes sync across devices?

Yes. ShipNotes syncs via iCloud (CloudKit) across all devices on the same Apple ID. If sync isn't working, check that iCloud is enabled for ShipNotes in iOS Settings.

How do I archive a completed bug?

Set the bug's status to "Resolved," or swipe it left and tap "Archive." You can always pull archived items back up from the filter menu.

How do I cancel my ShipNotes subscription?

Apple manages all subscriptions. Go to Settings → Apple ID → Subscriptions → ShipNotes → Cancel Subscription. Do this at least 24 hours before your renewal date. Deleting the app does not cancel your subscription.

Does ShipNotes require an account?

No account needed. ShipNotes runs entirely through your existing Apple ID and iCloud. No separate sign-up, no username, no password.

Contact Support

Tapping Send will open your email app with this message pre-filled. Typical response time is 1–3 business days.

Other Ways to Reach Us

✉️ Email: [email protected]
⏱️ Response time: 1–3 business days